We want you to cherish your Mini Labubu, but we understand that things do not always go according to plan. Don’t worry, we are here to help you along the way.
Return and Exchange
You may request to return or exchange an item within 14 days of receiving your order.
For items to be eligible, they must be unused and in the original packaging.
Unfortunately, items purchased as limited edition or during a sale, as well as Items purchased in a blind box, are non-returnable.
How to Start a Return
For a return, email support@minilabubukeychain.com with your order number and reason for return.
In 1-2 business days, we’ll respond with return instructions.
We will update you on the refund or exchange process once the return is received and evaluated.
Returns
You will receive the refund 5 to 7 business days after the refund is authorized.
In case the shipping was charged, we will not refund the charge unless you have provided a valid reason for return of goods on our behalf.
Defective or Damaged Items
We ask that you contact us with photographs of the order that you believe is damaged or defective within 5 days of receiving the order.
You can choose a full refund or a free replacement.
Returns for Shipping
If a customer receives goods that are wrongly sent to them or goods that are received damaged, then return shipping of such goods will be free.
For return, shipping the goods back to the supplier on order is that of the customer.
Is there Something We Can Help You With?
If you need our help, feel free to reach out to info@minilabubukeychain.com . We would be happy to help with your issue or questions.